01

Start with the event

Record the exact location and time with receipts, tickets, bookings, photographs, and witness details. Ask for an incident number or copy if one is offered.

02

Build the record

Identify the owner, operator, tenant, property manager, contractor, security provider, and government body without assuming responsibility.

03

Prepare the legal questions

Ask promptly about video retention, inspection records, notice requirements, sovereign immunity, and the correct entity and jurisdiction.

04

Contact and insurance log

Keep a dated log of reports, claim numbers, requests, responses, appointments, expenses, and decisions. Distinguish what you observed from what another person said or a record states.

05

Use the file in a consultation

Bring the shortest accurate chronology you can prepare, the most important original records or secure copies, and three questions. A lawyer can identify gaps without requiring you to solve the legal issues first.