Start with the event
Screenshot the ride receipt, route, driver profile, vehicle, time, pickup or destination, app notices, and support communications.
Build the record
Record every involved driver, vehicle, witness, agency, insurer, and claim number. Keep personal and platform communications in separate folders.
Prepare the legal questions
Coverage can depend on facts and policy language, including app and trip status. Do not treat a general coverage summary as a decision.
Contact and insurance log
Keep a dated log of reports, claim numbers, requests, responses, appointments, expenses, and decisions. Distinguish what you observed from what another person said or a record states.
Use the file in a consultation
Bring the shortest accurate chronology you can prepare, the most important original records or secure copies, and three questions. A lawyer can identify gaps without requiring you to solve the legal issues first.